Use these two nameservers for any domain you host with us:
- ns1.fastnsdns.com
- ns2.fastnsdns.com
If your registrar asks for an IP address alongside each name, both use 192.3.13.171.
What a nameserver actually is
A nameserver is what tells the rest of the internet which machine your domain lives on. When somebody types your domain into a browser, their computer asks a nameserver where to go. Until your domain points at ours, visitors will not reach your site here.
How to change them
- Log in to the company you bought the domain from (your registrar — GoDaddy, Namecheap, Hostinger, BigRock and so on). This is not done in your hosting panel.
- Find the section called Nameservers, DNS or Custom DNS for your domain.
- Choose the option for custom nameservers, then remove whatever is there and enter the two addresses above.
- Save.
How long it takes
Usually under an hour, but it can take up to 24 hours to reach everyone. During that window some visitors may still see your old site. That is normal and it settles on its own — changing it back and forth only makes it take longer.
If you only need one page or subdomain moved
If you would rather leave your domain where it is and point only part of it at us, do not change your nameservers. Change the A record instead, and open a ticket with us for the exact address to use.
VPS and Windows RDP customers
You do not need these nameservers. Your server has its own IP address, given to you in your welcome email — point an A record at that instead.
Still stuck?
Open a support ticket telling us the domain name and who you bought it from, and we will tell you exactly what to click.
